Returns and Exchanges – Warranty

/Returns and Exchanges – Warranty
Returns and Exchanges – Warranty 2015-10-21T14:21:52+03:00

Warranty:

Theoprofil warrants its products against defects in materials and workmanship for 90 days from the date of shipment, provided the products have been stored, handled, installed, and used under proper conditions. Theoprofil shall not be liable for any incidental or consequential damage resulting from the use of its products. Theoprofil liability under this limited warranty shall extend only to the repair or replacement of a defective product, at Theoprofil option. The customer is responsible for reading product instruction manuals which are available for download on our web site operate/use our products accordingly. Damages to our products incurred by user error are not warranted. Customer can contact us for faulty products which are still in warranty for free repair. If the product is not repairable, we will issue credit for the returned product or replace it with a like product. The free repair only applies to situations where that the customer stores and uses our products properly and followed the product instruction manuals. The customer is responsible for the shipping costs of sending the item to us. The customer after shipping the products to us can claim a refund for the shipping costs from PayPal. But there are two condition:

  1. The customer had to pay prior with PayPal
  2. The customer must activates the refunded returns from his (her) PayPal account by clicking here.

If the customer have pay with direct bank transfer then can ton ask for refund of the shipping costs nor from us neither from PayPal. To customers that have out-of-warranty products that are not functioning properly, we provide product inspection and repair services. Customer is responsible for the cost of repair and the shipping costs both ways.

Returns and Exchanges:

In the case when a customer receives faulty products, the customer should get in touch with us to acquire replacement. We are responsible for sending replacement items to the customer and the shipping costs both ways, except for international orders. For international orders the customer is responsible for the shipping costs of sending the item to us. The customer after shipping the products to us can claim a refund for the shipping costs from PayPal. But there are two condition:

  • The customer had to pay prior with PayPal
  • The customer must activates the refunded returns from his (her) PayPal account by clicking here.

If the customer have pay with direct bank transfer then can not ask for refund of the shipping costs nor from us neither from PayPal. The customer should contact us no later than 30 days of the shipment. Fail to contact us within this time frame will result in not receiving replacement or refund.

Customer can return an item for full refund (less shipping and handling costs) within 30 days of the shipment. The item must be in unused and salable condition. For items that have been opened and used, we will charge 10% restocking fee to cover the cost of the inspections and the loss of the original packing material. Additional fees will apply if there are any components or accessories missing, or the item is not in salable condition. Customer is responsible for the shipping cost for sending items in. We do not accept returns after 30 days of the shipment. Customer is responsible for shipping costs and can claim a refund for the shipping costs from PayPal. But there are two condition:

  • The customer had to pay prior with PayPal
  • The customer must activates the refunded returns from his (her) PayPal account by clicking here.

If the customer have pay with direct bank transfer then can not ask for refund of the shipping costs nor from us neither from PayPal.

Customer can exchange an item for a similar model provided that the item is in unused and salable condition within 30 days of the shipment. Customer is responsible for the shipping costs both ways, but customer can claim a refund for the shipping costs from PayPal. But there are two condition:

  • The customer had to pay prior with PayPal
  • The customer must activates the refunded returns from his (her) PayPal account by clicking here.

If the customer have pay with direct bank transfer then can not ask for refund of the shipping costs nor from us neither from PayPal.

We will refund/charge for the price difference. The credit for the send-in item is evaluated the same way as returned item.

* Note on International Orders
For international orders where the return was the result of our error, we’ll reimburse you for the shipping costs after we receive it (if it’s shipped using an economical method). Under no other circumstances we will cover the cost of international shipping of sending items back to us. In the case where the customer receives defective products, please contact us. We will try our best to assist our customers.

Return Address
Please return the item(s) to:

Theoprofil
Agia Paraskevi Fthiotida
35100
GREECE

Please insert a note inside your package with the following information:

Full Name
Address
Email Address
Phone Number
Skype Name
Original Order Number
Reason for the return or exchange